Complaints Procedure

We want to hear about anything that falls short of the standard we set ourselves. You can raise a concern by phone on 01324 266 757, by email to info@amarehc.co.uk, or through the feedback form on our Contact page.

1. Acknowledgement — we acknowledge every complaint within two working days.

2. Investigation — the care manager looks into what happened, speaking to the people involved.

3. Response — we aim to respond in full within 20 working days, sooner wherever possible.

4. If you remain unhappy — you can contact the Care Inspectorate directly, who regulate our service (Registration No. CS2024000350), or your local authority if your care is commissioned through them.

Making a complaint will never affect the quality of care you or your family receive from us.